# Kinney Drugs Disables AI Phone Assistant After Customer Complaints

Kinney Drugs, a regional pharmacy chain, pulled its AI-powered phone assistant after hundreds of customers complained about the system. The rollout frustrated callers who had difficulty reaching staff or getting accurate information. The decision highlights the risk of deploying AI in customer service without enough safeguards.

**Importance:** 2/5

## Sources

### Technology
- [Hacker News](https://www.wcax.com/2026/08/07/kinney-drugs-pulls-back-ai-phone-assistant-after-hundreds-customer-complaints/) — Mon, 10 Aug 2026 14:56:32 +0000