# Virgin Media fined record £28m for obstructing customer cancellations

Virgin Media has been fined a record £28 million by UK regulator Ofcom for making it excessively difficult for customers to cancel their contracts, including hanging up on callers. The fine is the largest ever imposed by Ofcom for such violations, highlighting ongoing concerns over consumer protection in the telecom industry.

**Importance:** 4/5

## Sources

### Business
- [BBC Business](https://www.bbc.co.uk/news/articles/c982vm2jzl1o?at_medium=RSS&at_campaign=rss) — Wed, 08 Jul 2026 11:24:05 GMT
- [The Guardian Biz](https://www.theguardian.com/media/2026/jul/08/virgin-media-fined-preventing-customers-cancelling-contracts-ofcom) — Wed, 08 Jul 2026 11:34:51 GMT